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SAP CRM TRAINING
Since 2004 we have trained more than 300 SAP-consultants in the standard R/3-Modules, as well as in new solutions like SAP CRM. These courses can take several days up to several months depending on the pre-knowledge of the participants to master. In the Leading Training SAP CRM courses, the participants or students are provided with an excellent SAP CRM platform, experienced instructors and 90 days of sandbox access to the SAP CRM platform to practice and implement SAP CRM projects. Leading Training is one SAP CRM training institute where remote e-learning is a common experience and many students in the past have learnt, mastered, got certified and landed excellent jobs on their way to SAP CRM careers. Our SAP CRM training takes place on a fully licensed and original SAP platform environment supported by well prepared training materials. We provide excellent documentation and preparation materials for students in SAP CRM
Course : SAP CRM 5.0
Type : Hands-On Training
Day 1:
* Introduction to CRM
* Architecture and components
* Introduction in People-centric CRM (PC UI)
* Master Data
- Business partner
- Organizational model
- Product master
* CRM business transactions
* Activity management
* Partner determination
* Actions
Day 2 and 3
* CRM Sales
- Call planning
- Activity management in mySAP CRM Sales
- Area management
- Opportunity Management
-Copy control
- Quote management
- Order management
- Special functions in quote and order management
- Pricing in mySAP CRM Sales
- Contract management
- Rebate processing
Day 4
* SAP CRM E-Commerce solutions
-Web shop administration (Web-based)
- Superuser / user administration
- Maintaining and explaining the product catalog (views, documents, BAdIs, product catalog export, external catalogs, Web-based maintenance. ..
-Pricing in the Web shop using the Internet Pricing Configurator (IPC) - Marketing functions
-E-service
- Additional functions
Day 5 and 6
* SAP CRM Service
Installed base management:
Service contract processing:
- Service agreements
- Service contracts
- Service plans
- Usage-based billing
Service order processing:
- Resource planning
- Service confirmation
- Service billing
- Product service letter
- Warranty claims
Complaints and returns processing:
- Complaints and returns
- In-house repair processing
Case management
* IC Win client
-Introduction, terminology
-Architecture, landscape
-Agent functions and processes in the IC
-Creating IC profiles
-Configuring components
-IC management functions - Call lists ‚‚“ Scripting
* IC Web Client
-Architecture and technology
-Agent functions and operating the IC
-Creating IC profiles
-Configuring components such as the navigation bar and<
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