Online Training in PMP and more for OPT/CPT/H-4 Candidates

SALESFORCE CRM COURSE CONTENT
Course Content:
TRACK I: Objective
Identity Confirmation
Activate your computer Setting Up the User Interface
Set up the UI & search options Organization Administration
Set your organizations language & locale
Manage currency
CUSTOMIZATION
Create custom profiles & custom fields
Define dependent picklists
Customize lookup fields & formula fields
Customize page layouts
Customize standard related lists
Learn about record types & business processes
Use field-level security
SECURITY & ACCESS
Create & manage your users
Set organization-wide defaults
Learn about record access
Create the role hierarchy
Learn about the sharing model
Manually share records
Set up opportunity team selling & account teams
Learn about folder access
WORKFLOW
Define workflow
Set up workflow rules
Set up workflow tasks & alerts
WORKFLOW APPROVALS
Plan approvals using workflow
Use the approval wizard standard vs. jump-start
Create workflow approvals
DATA VALIDATION
Learn about Salesforce CRM data validation
Create data validation rules
Learn about custom fields & unique properties
DATA UTILITIES
Import records using the import wizards
Use mass delete
Learn about storage utilization
ANALYTICS
Create custom reports
Use advanced filters
Use conditional highlighting
Use custom summary formulas
Create dashboards
THE APPEXCHANGE
Learn about the AppExchange
Install an app
Uninstall an app
MARKETING ADMINISTRATION
Use the integrated campaign builder
Learn about lead queue & lead assignment setup
Learn Web-to-lead & auto-response rules
SERVICE & SUPPORT ADMINISTRATION
Learn about cases & solutions
Set up case escalation rules
Identify solution categories & suggested solutions
SALESFORCE CONSOLE
Navigate the Salesforce Console
Create a Salesforce Console
EXTENDING SALESFORCE CRM
Learn about custom objects
Learn about custom tabs
Learn about custom Web tabs
Build a custom app
TRACK II :
Designing Applications on Force.com
Learn about factors to consider when building a data model
Develop custom objects and fields, encrypted fields, field help, and field
History tracking
Use master detail, lookup, and many-to-many relationships
Create a user interface for custom applications using the Custom Object
tab, Page Layout, and
Customization options
Set field attributes on the page layout
Use the Custom Object queue and event-based workflow rules with
field update
ACTIONS
Develop custom formulas and validation rules
Designing Applications for Multiple Users
Learn about factors to consider when designing applications for
multiple users
Create profiles, understand what a profile controls (including data
access), and customize
profiles to manage the user experience
Customize the user experience with record types and page layouts
Control access to records
EmployOWD, sharing rules and levels, roles, public groups, and
manual share
Apply profiles, OWDs, role hierarchy, and sharing to restrict access to
sensitive data
Apply OWDs, public groups, and manual sharing to create conditional
access to data
Analyze suitability of FLS, page layouts, and record types to satisfy
business requirements
IMPLEMENTING BUSINESS PROCESSES
Use the vlookup, regex, ischanged, isnew, and priorvalue functions to
build business processes
Use validation rules to enforce conditional required behavior
Use functions to enforce data format and data consistency
Implement multistep approval workflows and escalations to automate
Create parallel approval workflows and workflow approvals with
dynamic approval routing
Use outbound messages as part of an approval workflow
Establish approval workflow criteria with cross object formulas
Set up field history tracking to audit processes
Learn techniques to prevent or record data changes
MANAGING DATA
Learn when and how to use upsert
Use data management tools and the capabilities of API-based tools
Configure the Data Loader via command line
Encrypt passwords using encrypt.bat
Visualforce Pages
Learn about the capabilities of the Visualforce framework
Incorporate Visualforce pages into Salesforce Construct expression
bindings and incorporate
Salesforce into Visualforce pages with Visualforce tags
Use Visualforce tags to create page layouts,input forms, output tables,
custom components
Create partial page refreshes on JavaScript events
Learn about the functionality that comes with Visualforce standard
controllers
Find out when Apex is required for creating custom controllers or